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Log-Files & Diagnostics

  • Updated

Function

Halocline does not open for you? You get an error message? Then don't hesitate to contact us.  We are happy to help you!

Log files help us to identify your software problems quickly.
In this article we show you where to find the log files to send them to us. 

Instructions

Log files & diagnostics for Halocline Layout & Performance

  1. Click on the "Info" button (ⓘ) on the top right on the start page of Halocline Layout & Performance.
  2. The info window will open. Then select "About" from the left navigation pane. The following window opens
    Layout-Log.png
  3. Then click on the link under the section "Log files" to go to the location of the log files. 
    1. The log files named with date and time can be found under the following path: The log files with the date when the problem occurred can be found under the following path: 
      C:\ProgramData\Halocline\Layout\Logs
    2. The log files for Player.log and Player-prev.log can be found here:  
      %UserProfile%\AppData\LocalLow\Halocline\Halocline Layout _ Performance\

  4. Please send the log files to support@halocline.io. We will get back to you with more information.

Tip:
You can find the log files directly on your C: drive. Just enter the path in the search field.


Log files & diagnostics for Halocline Assembly

  1. Select the "Info" button (ⓘ) on the top right on the start page of Assembly. The following window will open:
    Assembly-Logs.png
  2. Then click on the link "LOG FILES" under "miscellaneous" to go to the location of the log files.
    1. If you have problems with CAD conversions, you can find the log file under the following path: 
      C:\Users\%USERNAME%\AppData\Local\Halocline\Assembly\Launcher.log
    2. If you have problems with the VR application, you can find the log file under the following path: 
      C:\Users\%USERNAME%\AppData\Local\Halocline\Assembly\Player.log
  3. Please send the log files to support@halocline.io. We will get back to you with more information.

Tip:
You can find the log files directly on your C: drive. Just enter the path in the search field.

Note:
Since version 2021.1.3 Halocline Assembly BETA is now integrated in Halocline Assembly.