Halocline does not open for you? You get an error message? Then don't hesitate to contact us.  We are happy to help you!

Log files help us to identify your software problems quickly.
In this article we show you where to find the log files to send them to us. 

Instructions

1. Click on the Info button (ⓘ) on the top right on the start page of Halocline
   
   
2. The info window will open. Then select Support from the left navigation pane. The following window opens
   
   
   
3. Then click on Log files to go to the location of the log files.
   
   
4. Please zip all folders to a single file and send it to support@halocline.io. We will get back to you with more information.

Notice: Alternatively, the log files can be retrieved directly from the storage location:

 %localappdata%\Halocline\Logs